Refund Policy

Konneqta Pro is a recurring subscription (“Pro”). Because Pro is a digital service with instant access to premium features, subscription payments are generally non-refundable except in the specific cases listed below. Where a refund is required by applicable law, this policy will be applied in line with that law.

You may be eligible for a refund in the following cases:

• You were charged because of a billing error on our side.
• You were charged more than once for the same subscription period.
• Your subscription could not be activated due to a technical issue caused by Konneqta.
• You are entitled to a refund under applicable law.

The following are not eligible for a refund:

• You changed your mind after subscribing.
• You forgot to cancel before a renewal.
• You did not use the Pro features.
• Your account or subscription was suspended or terminated for violating our Terms of Use.

You can cancel your Konneqta Pro subscription at any time. Cancelling stops future renewals — it does not automatically refund the current period.

• Cancellation prevents the next renewal from being charged.
• Your Pro access remains active until the end of the current billing period.
• After the current period ends, your account returns to the Free plan.

Approved refunds are returned to your original payment method. We do not guarantee instant or automatic refunds. Processing times depend on your payment provider and may take several business days after we issue the refund.

Payments on Konneqta are processed through Flutterwave. Refunds, where approved, are handled by Konneqta in line with Flutterwave’s processing and settlement timelines.

To request a refund, contact us with the details of your charge. Include your account email, the transaction reference, and a short description of the issue. Each request is reviewed individually, and we will respond in line with this policy.

Email: [email protected]

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

This Refund Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

If you have any questions regarding this Refund Policy, please contact us:
Email: [email protected]